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Privacy and Cookies

Surrey Care Trust is committed to protecting your privacy.  This statement describes how Surrey Care Trust collects and uses personal information about people who visit our website.

You can read our full Data Protection Policy and Procedures here.

If you have any queries about how we look after your information please contact our main office at or call 01483 426990.

How do we collect information?

We obtain personal information from you when you enquire about our activities, register with us, make a donation to us, or ask a question via our Contact Us section.

What information do we collect?

The personal information we collect might include name, date of birth, email address, postal address and telephone number.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Surrey Care Trust emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

How do we use this information?

We will use your personal information:

  • to provide you with the services, products or information you have requested;
  • for administration purposes;
  • to further our charitable aims, including for fundraising activities

As part of this, we may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.

Personal information

If you choose to contact our team you may choose to provide details of a personal nature. All information will be treated as confidential and will only be used for dealing with your enquiry. We will not pass on your details to anyone else without your express permission, except in exceptional circumstances to comply with the law. Examples of this might include children or adults contacting the service reporting abuse, anyone reporting serious self harm, anyone expressing the intention of harming someone else.

Your personal information and details of the enquiries received are stored on a secure database. If for any reason you wish to have your personal details removed from our records, please contact us at or call 01483 426990.

Your choices

You have a choice about whether you want to receive information about our progress and fundraising activities. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by phone on 01483 426990 or emailing


How do we protect personal information?

We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Will we disclose the information we collect to outside parties?

We DO NOT sell or share lists of our supporters to other charities or organisations to use for their mailings.

We will only share your information with service providers e.g. mailing companies to post our newsletter, agents services to clean our data:  and associated organisations e.g. suppliers for the purpose of completing tasks, such as mailing you or updating your personal information and providing services to you. Where we use service providers we will make sure there are appropriate controls in place, and they must always sign a confidentiality agreement where your data is kept securely and only used for the purpose of  the Surrey Care Trust project for which they have been appointed.


Our websites may include links to websites run by other organisations. Surrey Care Trust is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.


If your personal details change or you no longer want to receive mailings from us, please help us keep our records up to date by notifying us at or calling us on 01483 426990.

We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our website you will be deemed to have accepted such changes.